Contact Us
We're here to help! Get in touch with our team for support, questions, or partnership opportunities.
Get In Touch
Office Location
KidsCare Japan Headquarters
〒150-0002
東京都渋谷区渋谷2-15-1
渋谷クロスタワー 12F
Tokyo, Japan
Office Hours: Monday - Friday, 9:00 AM - 6:00 PM JST
Phone Support
Main Office: +81-3-1234-5678
Emergency Hotline: +81-80-1234-5678
Customer Service: +81-3-1234-5679
Emergency Support: Available 24/7
Customer Service: Monday - Sunday, 8:00 AM - 10:00 PM JST
Email Support
General Inquiries: info@kidscarejapan.com
Customer Support: support@kidscarejapan.com
Partnerships: partnerships@kidscarejapan.com
Careers: careers@kidscarejapan.com
Response Time: Within 24 hours during business days
Send Us a Message
Key Personnel
Meet the leadership team behind KidsCare Japan's mission to provide safe, reliable childcare services.
Hiroshi Tanaka
Chief Executive Officer
Former pediatric nurse with 15+ years in childcare management. Passionate about child safety and family support.
Yuki Sato
Head of Customer Relations
Specializes in family services and customer experience. Dedicated to ensuring every family feels supported and valued.
Frequently Asked Questions
How quickly can I get a response to my inquiry?
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please call our customer service line for immediate assistance.
What languages do you support?
Our customer service team provides support in Japanese and English. We also have staff members who can assist in Korean and Chinese for basic inquiries.
Can I visit your office in person?
Yes, we welcome office visits by appointment. Please call ahead to schedule a meeting with our team. Our office is located in Shibuya, Tokyo, with easy access from major train stations.
Do you offer emergency support outside business hours?
Yes, our emergency hotline is available 24/7 for urgent childcare situations and safety concerns. For non-emergency inquiries, please use our regular contact methods.